Refund policy

MONEY BACK PROCEDURE

We send packages only upon prepayment by bank transfer. No COD option is available.

After you have placed an order, in a reply mail we let you know the amount of time we need for putting your package together, the delivery fees, and the methods of payment available (card, prepayment by bank transfer, PayPal). If you order an item that we have yet to manufacture because we happen to be out of stock on it, you will also be informed on the expected date of completion. Then you can decide whether you want to maintain your order or not.

We dispatch the package after receipt of payment. You can withdraw from the purchase within 14 working days of receipt of the package. However, in that case you are held liable for the return costs and any banking charges for transferring the refund of the purchase price. Upon receiving the package we will return the amount remaining after deduction of these costs to you.

Should you notice any damage either to the packaging material or the product itself, please contact the carrier immediately and have a damage report completed for later claims for compensation. Please also notify us of the problem as soon as possible or as needed so that we can inform the local representative of the carrier. We can not assume liability for the shipping damages as any compensation for shipping damages shall be the liability of the carrier.